Customer satisfaction is our top priority at Becker Animal Hospital and Pet Resort. We love to hear from our customers!
Our goal is satisfied customers who have received pet care beyond their expectations. If you have experienced a situation in our hospital or pet resort that you feel needs to be addressed, we encourage and ask that you please let us know with a phone call or email.
We listen carefully to all feedback that we receive. We will address specific situations, and in doing so, we always consider changes in procedures, policy and staffing, to ensure that the situation is handled to the best of our ability. If there is any issue that you feel needs to be addressed, please contact us in one of the following ways:
Ask for John Rodriguez, John Quiroz or Mark Garcia during regular business hours.
This is a unique third-party service that allows you to report your problems to an independent customer service specialist in a no-pressure environment. The patient advocate – who is an experienced consumer affairs journalist – will make a detailed report of the incident directly to Becker executives, ensuring that your complaint is heard and considered at the highest level.